Store Policy & Information

Our Mission

The Northeast Company is a privately held company that is committed to providing industry leading products, customer and employee care, unmatched by any of our competitors.  We insist on nothing less than using quality product ingredients, made only by the high standards we place on ourselves; if we can't product the best product or service in the industry, we simply won't offer it.  Placing service and honor to God and giving thanks for His blessings will be at the core of each decision we make.  We will display our gratitude for our blessings by distinguish each relationship and transaction with trust, integrity, professional service, teamwork, and stewardship.

Our Vision

Our vision is to be the market leader in the industry and communities in which we serve, continually and faithfully developing relationships throughout our journey.  We will be the trusted source for all customer, vendor and commercial needs.  We will accomplish this by creating a customer service standard and employee work environment unmatched by any organization in today's markets.

Our Values

Our values are our accepted principals of doing business; it is what we believe in and how we choose to behave.

We are a Christ Centered organization who follows and believes as sinners ourselves there is "No one better,no one worse" that we are all equal before the eyes of God.  Regardless of of anyone's faith, nationality, gender, socioeconomic standing, or any other difference we have you will always be treated with respect, kindness and integrity by everyone at the Northeast Company and any of it's subsidiaries. 

 

We believe as Luke 6:42 States: "Either how canst thou say to thy brother, Brother, let me pull out the mote that is in thine eye, when thou thyself beholdest not the beam that is in thine own eye? Thou hypocrite, cast out first the beam out of thine own eye, and then shalt thou see clearly to pull out the mote that is in thy brother's eye."

 

Because of this OUR CORE VALUES are:

  • AUTHENTIC CARE

  • SERVICE TO OUR COMMUNITY

  • INTEGRITY 

  • PROFESSIONAL SERVICE

  • TEAMWORK THROUGH A FAMILY MINDED VISION

  • STEWARDSHIP

  • SACRIFICE 

Customer Care

The Northeast Candle Co. is committed to providing all natural, handmade products to all of our customers.  We pride ourselves on sourcing from American Farmers, Homesteaders, and artisans to provide you will only the finest quality products.  Our roots are located in a rural, small town section of Western Pennsylvania, northeast of Pittsburgh located only minutes from Ohio, two hours away from Maryland, West Virginia, and three hours from the state of New York.  

Our centralized location has allowed us to source from some of the best farms in the tri-state area and gain input from customers who love buying from a small local company with a wide range of resources.  We consider ourselves blessed to have had received so much encouragement and support from so many of you as The Northeast Candle Co. has grown from idea into reality. 

Being small town minded and building on a tried and true family business model of "One Customer, One Transaction at a Time" The Northeast Candle Co. guarantees your satisfaction with each product you receive from us.  If you are not satisfied for any reason, contact us at info@northeastcandle.com  so that we can make it right for you.  We would also love to hear your feedback and ideas on our products or ideas you want to share. Thank you all once again for your support!

Sincerely, 

Mark Miller

President & Founder

The Northeast Company.

Privacy & Safety

What information do we collect? 
We collect only the information you provide when you when you register on our site or subscribe to our newsletter. You may, however, visit our site anonymously.

When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address or phone number for shipping purposes.
All registered users of our site may make any changes to their information at anytime by logging into their account and going to the 'Your Account Details' page.


What do we use your information for? 
Any of the information we collect from you may be used in one of the following ways: 

To process transactions:
Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product(s) or service requested.

To send newsletters (if you selected the option) or periodic promotional emails:
The email address you provide for order processing, may be used to send you information and updates pertaining to your order.

How do we protect your information? 
We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. 

We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.
After a transaction, your credit card information will not be stored on our servers.

 

Do we use cookies? 

We do not use cookies.

Do we disclose any information to outside parties? 
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety.

California Online Privacy Protection Act Compliance
Because we value your privacy we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act. We therefore will not distribute your personal information to outside parties without your consent.

As part of the California Online Privacy Protection Act, all users of our site may make any changes to their information at anytime by logging into their account and going to the 'Your Account Details' page.

Children's Online Privacy Protection Act Compliance 
We are in compliance with the requirements of COPPA (Children's Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.


Online Privacy Policy Only 
This online privacy policy applies only to information collected through our website and not to information collected offline.

Your Consent 
By using our site, you consent to our  privacy policy.

Changes to our Privacy Policy 
If we decide to change our privacy policy, we will post those changes on this page.

 

Contacting Us 
If there are any questions regarding this privacy policy you may contact us using the information below. 

The Northeast Candle Company

840 Beaver Ave.

Ellwood City, PA 16117

info@northeastcandle.com

 

Payment Methods

-Mastercard

-Visa 

- American Express

-Discover 

-PAYPAL

- Offline Payments 

Commercial enterprises may request a wholesale account using the form and information below.  We do not offer personal lines of credit at this time.

 

All billing inquires should be directed to our business and accounting office director Morgan Kaufman at:

mlkaufman@thenortheastcompany.com 

Wholesale Inquiries

The Northeast Candle Co.  offers a variety of products at wholesale pricing to brick and mortar stores only at this time.  We offer candle and skin care products manufactured only by The Northeast Candle Co. for wholesale.  You may find accessory items periodically on our website  that are not eligible for wholesale.  Fill out the form below to get in contact with our wholesale team.

Please provide us with your name, business address and comment in the Wholesale Information Request section below. We will respond to your inquiry as soon as possible.  Or contact Mr. Mark Miller, Director of Wholesale accounts at mgmiller@thenortheastcompany.com

Wholesale Information Request

Pages

HELP

CONTACT

Sales:   info@northeastcandle.com

E-Commerce Sales Manager: 

abailey@thenortheastcompany.com

Marketing & Community Relations:

makaufman@thenortheastcompany.com

Wholesale Inquires:

mgmiller@thenortheastcompany.com

Business Office:

mlkaufman@northeastcandle.com

REFRESH YOUR ROUTINE WITH our updates

  • Black Facebook Icon

© 2020 by Northeast Candle LLC. & The Northeast Candle Co.